A WINNING CUSTOMER EXPERIENCE

When it comes to bonding with customers - creating the kind of loyalty where customers go beyond preferring to insisting on your brand of product or service - it's their experience that is the critical and deciding factor. I'd like to relate a positive experience I had in my travels home following the holidays from Barcelona to Chicago and what learning we may take from that experience my brand of airline services delivered and, importantly, helped strengthen my bond with them.

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To view this article in its entirety directly from our website, please click on the appropriate link below. We have also provided both a pdf link and a handheld version link to allow for your preferred method of viewing. 

Should you experience any problem in opening any of these links, please contact Lori Vandervoort at lorivan@bdn-intl.com or call 800-255-9831 (620-431-0780).

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The DISPATCHES^TM for January 12, 2015 can be found here:
http://www.bdn-intl.com/AWinningCustomerExp.php

A printer / handheld friendly version can be found here:
http://www.bdn-intl.com/printpage.php?id=542

 
It is also available in PDF here:
http://www.bdn-intl.com/uploads/AWinningCustomerExperience.pdf